Exploring the BIFF Communication Method

Have you ever found yourself entangled in a difficult conversation, unsure of how to respond effectively?

The BIFF method, created by Bill Eddy, is a powerful tool designed to help you manage conflict constructively. Let's break down this technique:

Step 1: Be Brief

Keep your responses concise. When you’re brief, it minimizes the chances for misunderstandings and reduces unnecessary back-and-forths. Stick to the essentials and avoid over-explaining.

Step 2: Be Informative

Provide clear and factual information without diving into emotions or accusations. Your goal is to communicate the necessary details in a straightforward manner.

Step 3: Be Friendly

Maintain a friendly tone, even if the situation is tense. A simple "Thank you for your input" can go a long way in keeping the conversation civil.

Step 4: Be Firm

Set boundaries and be assertive in your response. Avoid leaving room for further argument by clearly stating your position or the next steps.

The BIFF method is especially useful in conflict resolution and mediation. It allows you to express yourself without escalating the situation. Want to learn more? Book a free chat with us today to see how BIFF can help you navigate your disputes with confidence.

Book a free 15-minute consultation on our website: www.olivemediation.com.au.

Contact Olive Mediation today to learn more about how we can support you and your family.